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General FAQ

Parents do not need to purchase tickets if they are only supervising. If you intend on participating in activities, then you’ll need to purchase a jump ticket. We welcome all ages!

We do not separate activities by age, but we do have restricted Toddler Areas for the safety of the little ones (42” and under). Jumpers above 42” are not allowed in this area except for accompanying adults. Toddlers still have access to the entire park and are not restricted to just the toddler area.

No, once your waiver is filled out, it stays in our system and can be used for all future visits! We recommend completing the waiver in advance to speed up the check-in process.

You are welcome to purchase tickets online or in store. We highly recommend purchasing tickets online to reserve the time slot you prefer and to speed up the check-in process.

We require the use of trampoline socks that are designed with special grips on the bottom to avoid slipping. Jump socks are washable and can be reused for future visits!

No, outside food and drinks are not permitted.

No, admission gives jumpers access to all activities in our facility except for arcade games.

Party FAQ

Hosts should arrive 15 minutes prior to the start of the party to provide adequate time to check-in, review waivers for guests, and account for possible wait times.

Due to time constraints, we cannot accommodate rooms earlier than your party time. You will have plenty of time to set up decorations while the kids are out having fun during their jump time! You will also have a party host to help you!

Socks are included! For more information on our party packages visit the following link.

Yes! Please email or call us to order additional pizzas for your party!
585-413-0001 or TBA

You are welcome to bring cakes, cupcakes, fruit and veggie platters. Please be mindful when bringing in extra food as room time is limited.

Please reach out to us for any food allergies and to discuss options.

We allow for wall banners, table covers, plates and balloons. We do NOT allow Party Poppers, Confetti or Silly Strings – a $50 cleanup fee will be charged if these are used.

Additional jump time can be purchased for those who want to jump longer!

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